Personal data refers to any information that identifies an individual. This excludes anonymized data, where personal identifiers have been removed.

Contact Information: This encompasses details such as name, date of birth, address, email address, and phone number.

Prescription and Medical Information: This category covers prescriptions, medical history, and health conditions, vital for providing pharmacy services.

Payment Information: This includes transactional data and payment details for goods and services.

Communication Preferences: This relates to your choice regarding communication channels from us.

Technical Information: This comprises specifics about the device used to access our services, including IP address, login credentials, browser type and version, browser plug-in details, operating system, and platform.

Direct Interactions: You may provide us with your Identity, Contact, Transaction, Profile, and Communication preference data (as outlined above) through direct interactions, such as entering information online or communicating with us via phone. This includes personal data you furnish, such as when you create an account on our website.

Automated Interactions: When you engage with our website, we may automatically gather Usage Data regarding your browsing behaviours and patterns. This information is collected through the use of cookies. Please refer to our Cookies Policy for more detailed information.

We utilise your personal information for the following purposes:

Providing Pharmacy Services: This includes dispensing prescriptions, offering health advice, and managing your healthcare requirements.

Order Fulfilment: Processing orders for products and services and ensuring their delivery to you.

Communication: Keeping you informed with essential updates, information, and promotional offers.

Legal Obligations: Adhering to legal and regulatory mandates.

We do not engage in selling, renting, or trading your personal information to third parties. However, we may share your information with the following:

Healthcare Professionals: To ensure you receive tailored medical advice and services.

Service Providers: Third-party partners who aid in order fulfilment and service delivery.

Legal Authorities: When mandated by law or necessary to safeguard our rights and well-being.

You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know.

We employ administrative, technical, and physical security measures to safeguard your personal information. Although we have taken reasonable precautions to secure the personal data you entrust to us, it's important to recognise that no security measures are entirely foolproof or impervious to breaches. Furthermore, no method of data transmission can guarantee immunity against interception or misuse. Therefore, please be aware that any information disclosed online may be susceptible to interception and misuse by unauthorised parties.

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:

GOMPELS LIMITED
Head Office: 1 Bank Street, Melksham, SN12 6LE
Email: enquiries@gompels.com
UK VAT Number: GB 380 0622 25
Registered Company Number: 04419953

We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. Please review this notice periodically to stay informed about how we are protecting your information.